I've been using CBITS for many years now, both for company and personal use. In both instances Gerry has been worth his weight in gold. I can highly recommend his remote support facility which has never failed to provide a solution (often within a few hours of the fault occurring) which in many instances completely solved the problem without an 'in-house' visit being necessary.
I also like the fact that Gerry can deal with any problem - all the way from the mouse to the server and covers both software and hardware. Without his skills and advice I would have failed to keep within the Service Level Agreement which I'm held to by many of my clients - and the consequence of that would have been a major and permanent hit on my cashflow.
If you are running a business I would recommend one of his 'retainer offers', whereby for a modest monthly fee you are guaranteed a fast response and also preventative maintenance including a virus and malware protection product which actually works - and this particular facility has been a lifesaver for the company.